WHY UNINIQ
OUR OFFER
One Stop Solution that provides 5S – Sales, Service, Spare Part, Solution, Satisfaction
Odomall is an online platform and marketplace for buying and selling All Kinds Of Used Machines. We connect machine buyers and sellers, offering a safer, convenient and transparent way to transact.
Odomall provides services such as machine inspection, valuation, and refurbishment options to help facilitate the buying and selling process.
Sales: The sales team assists customers in choosing the right machines based on their budget, preferences, and needs.
Service: The service department go to your factory for routine maintenance, repairs, or other service-related requirements to ensure that the machines are operate efficiently and effectively.
Spare Parts: The spare parts department supply the availability of genuine machine parts and accessories through maintains an inventory of commonly required parts to provide quick and reliable service to customers.
Solution: One Stop Centre for Custom Made, Turnkey project, Robotic Automation, all your manufacturing & Packaging Needs & Wants.
Satisfaction: Customer satisfaction is a crucial aspect strives to ensure that customers have a positive experience throughout the buy & Sell process through offering excellent customer service, addressing queries, resolving complaints, and maintaining good communication with customers.
OUR PROMISE
Odomall partner with one of the Asian Biggest & Leading Machine Manufacturer in Malaysia SOLUTIONPACK MACHINERY (M) SDN BHD to provide a convenient and hassle-free experience for buy and sell all the Used Machine with After Sales Services. Solutionpack Machinery made all kinds of Food & Beverages Processing equipment, Robotic Automation, Industrial Manufacturing Needs & all kinds of Packaging Machineries.
SOLUTIONPACK MACHINERY owned the biggest Sales Team & After Sales coverage network in Asia which currently operates in multiple countries in Southeast Asia, including Malaysia, Indonesia, Thailand, Philippines, Vietnam, Australia and Singapore. For more info kindly visit their official website : www.solutionpack.my
SAFE TO TRADE
ODOMALL has implemented several safety measures to ensure a secure trading experience. Here are some factors that contribute to the safety of trading on us:
1. Verified Dealers and Transparent Listings: ODOMALL partners with reputable dealers SOLUTIONPACK MACHINERY who have undergone a rigorous screening process. We are required to provide accurate and honest information about the machinery listed for sale.
2. Inspections and Valuations: Odomall conducts comprehensive inspections and valuations on every machine listed on our platform. This helps to ensure that the condition and value of the machine are accurately represented to potential buyers.
3. Secure Payment: Odomall provides secure payment options, including direct transfer to the Odomall Official account or through a trusted third-party escrow service. This helps to protect against fraud or unauthorized transactions.
4. Customer Support: Odomall has big customer support team that can assist and resolve any issues or concerns related to the trading process. They are available to provide guidance and support throughout the transaction.
5. After Sales Service : Odomall Partner’s SOLUTIONPACK is a company that specializes in manufacturing all kinds of machinery & One Stop Solution of providing after-sales service and spare parts. Solutionpack are known for their excellent customer support and commitment to ensuring customer satisfaction.
Product Maintenance and Repairs: Odomall offers maintenance and repair services for machinery that trade under Odomall. If there are any issues or breakdowns, customers can contact Odomall to schedule a repair or maintenance service.
Replacement Parts: Odomall provides quality custom made or genuine replacement parts for machinery depends on the manufacturers availability and obsoleting conditions of parts, not100% but try our very best ensuring that customers can replace any damaged or worn-out components.
Product Warranty: Odomall typically offers warranties on all machinery trade under our platform which cover defects in mechanism or workmanship unless the machine is under condition “As Where The Basis Is”. Customers can refer to the warranty terms and conditions to understand their coverage and duration.
Customer Support: Odomall has a dedicated customer support team that is available to assist customers with any inquiries, concerns, or technical issues. They can be contacted through phone, email, or live chat.
Service Centers: Odomall has service centers located in various areas to cater to different customer needs. These centers are equipped with trained technicians who can provide professional maintenance and repair services.
Overall, Odomall strives to provide reliable after-sales service to customers, ensuring that the machines are well-maintained and functioning properly.